+33 (0) 970 444 989
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FAQ

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Bayeux Shuttle

Yes, there are lots of companies to chose from in Normandy. Some have been around a long time and there are also some new kids on the block. We don't make comments about other companies; rather, we concentrate on what we do. So, to answer this question, if you chose to take a tour with us, be assured that our standards are extremely high, our vehicle fleet is always in tip-top condition, our guides are English speaking and have worked with us for many years and, we pride ourselves on our great customer service. In fact, we are the only operator in Normandy that has a presence on the high street. Our office is located in the centre of Bayeux.
What do they say? Do not judge a book by its cover! When the company was created, it was decided to not have a war related name for our business. There were two reasons for this: we offer far more than just war tours and, as a mark of respect for what happened in Normandy, we felt it was right to steer clear of war related branding.

We are very respectful of what took place in Normandy and, we are more than aware that we are taking thousands of people to these sacred sites. This is why our guides wear uniforms and, a tie. We visit war cemeteries and we want to show our respects by dressing accordingly!
Absolutely! You only have to look at the reviews from our previous clients to see that our hearts are in the right place and, we always do the right thing for our clients.

Bayeux Shuttle TripAdvisor reviews

Payments

Absolutely! We use PayPal as our payment gateway so you can be sure your information is secure. In fact, we have no access at all to your financial details if you book online. Transactions are handled by PayPal and once the payment has cleared, our server is notified and your seats are then secured at our end.
No problem! Via the PayPal payment gateway, you can select either to pay with a PayPal account or, with a debit or credit card. Simply select the best option that suits you.
Of course! Our office is open 7 days per week between April and October. You can reach us at +33 970 444 989 from 08:30 until 18:30. Please note that this is French local time. Please bear in mind the time difference when calling from another country.

Tickets

No. Our system is 100% electronic so there is no need to have a paper ticket. Once you have booked and paid, you will receive confirmation electronically.
No. Just present yourself to the guide at the meeting point and you will be checked in via our electronic system.

Your tour

Private tours - We will come and pick you up from your hotel or train station (please specify when booking).

Full day tour from Carentan - We will be outside the front of Carentan station waiting for your train to arrive.

All other services - Tour departure point at Place De Quebec in Bayeux - GPS Location 49.275601, -0.700619 .
We only accept small overnight bags and small backpacks. As we have limited space, all other items of luggage will not be accepted. To avoid problems, we suggest contacting your hotel to arrange for them to store your luggage while you do the tour.
No. As we have limited space on board our vehicles, we cannot carry any wheelchairs, walkers or strollers. If you really cannot do a tour without an aid of this sort, we recommend booking a private tour as we have more space on board the type of vehicle we use.
We have no objections to taking children on board our tours. However, please bear in mind that some of our tours are long and it can be difficult for very small children, especially infants. We do not want to have difficult moments for you or our other clients. Therefore, if you do have children, we suggest considering taking a private tour. If you do plan to bring a child or infant, please specify this when booking. European law dictates that each passenger, regardless of age, has to occupy a seat. Children also require special seats. We will provide these if you tell us in advance. As children have to occupy a seat, adult pricing applies to all seats.

On board our vehicles

We only allow water to be consumed on board our vehicles. There is plenty of free time to eat and drink while outside the vehicle so we kindly ask that you respect our vehicle cleanliness by not eating or drinking on board.
Please arrange this with the guide when you join the tour.
Yes. All of our vans are equipped with hands free microphones for the guide.

The end of your tour

Tipping in France is not an obligation. However, if you do tip the guide, they will see this as an indication of your satisfaction with the tour they have delivered. We are sure it will put a smile on their face if you do! ;-)
We work hard to ensure the standard of our tours is high. However, if you feel that we have dropped the ball, we prefer to know. We kindly ask that you contact us and let us know what we could have done to make the experience better in the future.
You can do three things in this scenario. Come and see us at our shop at 1 rue Larcher in Bayeux, call us at +33 970 444 989 or contact us via email. We can send left items via post but you will be responsible for paying postage costs.

Cancellations

If you give us at least 7 days notice, we will offer a full refund. If we are forced to pay chargebacks, this will be deducted from the amount we refund.

If you take out our insurance, you have the right to cancel up to the time of your tour departure. As long as you have notified us before your tour departs, we will offer a full refund. If we are forced to pay chargebacks, this will be deducted from the amount we refund.

If your cancellation does not meet the criteria above, we are sorry but no refunds will be considered.